All the Fine Print

Our Service Agreement

  1. Cake and Cupcakes Design and Consultation.

Any and all consultations for services are cost-free and no-obligation. All items are made to order and custom. Our portfolio of previous creations are available for inspiration and creative purposes only; however, we may be able to replicate something from our portfolio for your order. You may provide us with images and other descriptive assets to assist in the design process of your order, however, all orders will be designed and created by us in accordance of our interpretation of the design parameters. Please be aware that some designs and elements thereof may be protected under United States Copyright law and therefore may be unable to be replicated or copied.

  1. Tastings.

Tastings are offered and provided on a case by case basis. All tasting requests must be made during the scheduling of a consultation for services. Please notify us of your flavor requests at the time of scheduling. There is a one-time, non-refundable $150 “tasting” fee due at the time of scheduling. Upon placing an order and remitting your deposit in full, a credit of $150 will be applied to your order to reimburse the expense of the tasting fee.

  • Serving Sizes and Nutritional Values.

Standard cake servings sized are 1.5”x2”x4”. All serving sizes are estimates. Specialty cakes, carved cakes, and varying methods of slicing may affect the total of servings actualized. Customer understands and accepts these terms and accepts that it is the responsibility of the customer to place orders accordingly after having considered these variables. You will provided cake cutting guides (with the exception of carved cakes) with any order placed to assist you in obtaining the proper number of servings. Nutritional values of products vary wildly and may be furnished to you for your order at your request.

  1. Orders.

All orders require proper notice in order to guarantee the day by which an order may be fulfilled. These minimums vary depending on the type of items ordered and are:

A minimum of  4 weeks’ notice is required for celebration cakes and/or cupcakes.

A minimum of 8 weeks’ notice is required for wedding cakes.

If you are unable to place your order in the required time frame, we may be able to make an exception. A rush or expedited fee may apply to these orders on a case by case basis, dependent on several factors. This fee is non-refundable and is due at the time your order is placed and deposit is remitted. Please contact us for more information regarding this process.

  1. Deposits

All deposits are due immediately upon placing an order. Until your deposit is received in full, unless otherwise specifically stated in writing, your date and order are not guaranteed, and as such will still be available for other orders.

All celebration cake/cupcake orders require a non-refundable deposit of 20% of the total price of the order, due immediately upon acceptance of an order.

Cake and Cupcake orders received and accepted without the minimum 6 weeks’ notice are exempt from this term; wherein the complete payment for products ordered and any expedition or rush fees, when applicable, are due immediately upon acceptance of your order.

All wedding cake orders require a non-refundable deposit of 40% of the total price of the order, due immediately upon acceptance of an order.

Wedding cake orders received and accepted without the minimum 8 weeks’ notice are exempt from this term, wherein the complete payment for products ordered and any expedition or rush fees, when applicable, are due immediately upon acceptance of your order.

  1. Cancelation and Refund Policy.

Your order may be canceled at any time within the acceptable cancelation timeframe as outlined in this policy. The cancelation periods are as followed:

Celebratory Cakes/Cupcakes:

You may cancel any order of celebratory cakes and/or cupcakes at any time up to 72 hours or 3 calendar days before the order fulfillment date. No cancelations of orders for celebratory cakes and/or cupcakes will be accepted within 72 hours or 3 calendar days of the date of fulfillment.

You may cancel any order of wedding cakes at any time up to 21 days before the order fulfillment date. No cancelation of wedding cakes will be accepted within 21 days of the fulfillment date of the order.

In the event you wish to cancel your order outside of the cancelation period as outlined in this policy, you agree to fulfill the agreement and remit payment in full upon cancelation of the order in consideration of services rendered. In the event of non-payment, we reserve the right to claim any remedies afforded to us by the law of the governing jurisdiction.

In the event you wish to cancel your order inside of the cancelation period as outlined in this policy, you must notify the company in writing via email at HOLA@PEACELOVEANDCUPCAKEZ.COM within the aforementioned time frames. Your order will be considered canceled at the time of record of the notice sent. You will be notified via email of acceptance of the cancelation.

Any and all deposits are considered non-refundable. If at any time after the acceptance of an order and remittance of a deposit and before the expiration of the cancelation period as outlined in this policy you should cancel your order, any and all deposits associated with your order shall be deemed forfeited in consideration of services rendered.

In the event that Peace Love and Cupcakez is unable to fulfill your order on the order fulfillment date for any circumstance, your deposit will be refunded in full and you will be provided with as much notice of cancelation as possible. In the event of the occurrence of any unforeseen circumstance, you agree to hold harmless Peace Love and Cupcakez and release the business and any persons acting in agency, ownership, partnership, or under the employ of the business from any and all liability or damages claimed or realized, as long as the circumstances are valid and are deemed to be of consequence to the normal operation of business.

  • Payments

Final payments for celebration cakes and cupcakes may be paid in cash on pick up or at delivery. If you wish to remit the balance of your order via credit or debit card, you may do so via Zelle, the “Cash App” mobile application or via Apple Pay. All final payments for celebration cakes and cupcakes via credit or debit card are due 2 calendar days before order fulfillment.

Final payments for wedding cakes are due no later than 3 weeks (21 days) before your fulfillment date. Your products will not be released until payment is received in full and cleared funds are deposited into our financial institution. You agree that Peace Love and Cupcakez shall be held harmless and shall be released from any liability howsoever caused by non-delivery or fulfillment of goods under these circumstances. If final payment on your wedding cake is not received 3 weeks before your fulfillment date, it is assumed that your order has been canceled, in which case the cancelation policy aforementioned applies. If you attempt remittance of payment after the 3-week deadline has expired and your order has been deemed canceled, we reserve the right to refuse the reinstatement of your order under section IV of these terms, and as such consider your deposit forfeited in consideration of services rendered. In the event that your order is reinstated, you may be charged a rush fee as outlined in section IV of these terms.

  • Design Alteration Requests and Inaccuracies

Once your request has been accepted, it is your responsibility to review the details of your quote for accuracy in all details, including but not limited to: any written material such as names, dates, event titles; color schemes and other design elements; flavors; allergic materials; images and themes. Once reviewed, it is of the utmost importance that we are notified of any inaccuracies within 24 hours of order acceptance. Any errors or inaccuracies identified within 24 hours will be remedied at no additional cost. If you should fail to report any inaccuracy to us, we have no obligation to remedy the error; however, we will attempt to fix the error. In the event the remedy will incur an additional cost, you will be notified of said cost and given the opportunity to approve or deny the remedy before incurring said cost.

There will be no changes made to any accepted order of celebration cakes or cupcakes within 4 days of the order fulfillment date;

There will be no changes made to any accepted order of wedding cakes within 4 weeks of the order fulfillment date.

  1. Change of Fulfillment Date

In the event that you need to change your fulfillment date, we will make every effort in good faith to accommodate the requested changes at no additional charge. In the event that your requested change of fulfillment date places your order inside of the minimum time frame for ordering as outlined in these terms and conditions, you may be assessed a rush order fee. We make no representation of a guarantee that your change request will be honored, except in the event that you have been charged a rush fee. Once receiving the remittance of a rush service fee, your new fulfillment date is guaranteed. In the event that we are unable to fulfill your amended order date, you may cancel your order during the cancelation period as outlined in these terms with no penalty; however, forfeiting your deposit as specified in these terms. All deposits are non-refundable in any circumstances and as such in the event of cancelation due to an unaccepted change of fulfillment date request, as specified in these terms. All deposits forfeited are done so in consideration of services rendered before termination of an order.

  1. Fulfillment, Collection, and Delivery of Goods

Prior arrangement is required to facilitate the fulfillment of an order by any means; whether through collection or delivery services. All arrangement for fulfillment will be made at the time of order. If for any reason your fulfillment arrangement should need to be amended or changed, you are required to notify us via phone or email at the earliest time possible.

All orders require a signature at the time of fulfillment. Upon attaching your signature to the order, you do certify that your items have been fulfilled in full and that all items are in good condition and as specified. You agree to release Peace Love and Cupcakez from any liability for any damage to items after fulfillment has transpired.

Delivery is offered for Wedding Cakes only. Delivery should be scheduled at the time of order. Delivery is free on all orders over $100 within in a 10-mile radius from our location. Additional mileage is charged at $5 per mile past 10 miles. All distances are calculated utilizing Google Maps. It is your responsibility to ensure that you have provided accurate delivery information at the time of order; as well as to ensure that the venue where delivery is to be made is open and accessible for delivery by vendor at the arranged time. Upon arrival of vendor at delivery location, should no one be able to accept for delivery at the venue at the specified time, vendor may wait a reasonable time to fulfill delivery at the rate of $15 per hour. Should no one be available at the venue to accept delivery, and should the client be unreachable for any reason, your order will be returned to our place of business until such time wherein you contact us to attempt redelivery. Redelivery attempts will be assessed a $50 redelivery fee. If we are unable to successfully deliver your items due to the unavailability of access, you agree to release Peace Love and Cupcakez from any and all liability or damages incurred.

  1. Set-Up and Display

We will set up and display your wedding cake at your venue at the time of fulfillment at no additional charge. The stability of the table or or stand that you wish to have your cake displayed on is outside of the control of Peace Love and Cupcakez, therefore, in the event that the display or staging area should fail and your cake should become damaged, you agree to release Peace Love and Cupcakez from any and all liability herein.

  • Non-Edible Items

Your order may contain items that are not edible. Non-edible items may include but are not limited to: decorative items, wire holders, ribbons, plastic parts, and flowers. Upon delivery, you will be made aware of any and all non-edible items prior to the cutting and serving of the cake. You agree to hold harmless our company in the event of any accidental consumption by any parties.

  • Fresh Flowers

If you request a cake with fresh flowers, we will supply the flowers, or you may elect to arrange for us to use flowers from any florist of your choosing. We are able to communicate directly with the florist on your behalf at your request. If you should choose to facilitate the ordering of flowers directly with your florist, it is your responsibility to ensure that the flowers you choose are safe to come into contact with food. You also agree to release us from any liability arising from damage to the cake or any component thereof by flowers not provided by or approved by us.

  • Quality of Storage of Products

All products ordered, whether celebration cakes, cupcakes, or wedding cakes will be baked as close to your fulfillment date as possible to ensure the quality and freshness of goods. Once fulfilled and delivered, it is your responsibility to properly care for and store your items until they are consumed. Upon delivery or fulfillment of your items, you will be provided with written instructions for the safe handling and care of all items. Any illness arising from the consumption of spoiled or contaminated items due to the improper handling of items by client is the responsibility of the client, and you agree to release us from all liability therein. Any damage suffered after delivery or fulfillment and before consumption due to improper storage of items is the responsibility of the client, and you hereby release the company from any and all liability or damages arisen therefrom.

Inclement or extreme weather may also adversely affect the storage of items. All items should be kept in a cool area prior to serving. Any damage caused by heat or weather conditions are the sole responsibility of the client.

  1. Allergic Items Disclosure

You are hereby advised, that although your products may not be made with nuts or nut byproduct, it will have been prepared in an environment wherein nut products are commonly used in the manufacture of other items. We make no guarantee or representation thereof that your order will be free from all traces of nuts and/or nut by-products. All products or items created by our company may contain, or have come into contact with: soy, wheat, dairy, nuts, or other allergens. It is your responsibility to inform all guests or persons intending to consume our products of all allergy disclosures and information. You agree to release Peace Love and Cupcakez from any and all liability that may arise from your failure to disclose all allergy information to anyone whom may consume the product.

  • Exemptions

Wherein damage should occur by an irrefutable fault of the company, a partial or full refund shall be issued, dependent on the situation at the time of occurrence. Any issue identified should be noted at the time of delivery and documented evidentially via photographs. Any issue not specifically identified at delivery or fulfillment shall not be honored.

ABOUT US

Peace, Love, and Cupcakez is a custom cake and cupcake creator based in Las Vegas, Nevada. We specialize in custom sweet treats for all occasions and events. All of our delicious creations are made from scratch, with a whole lot of love, to make your belly and your heart happy! Let us create something special for you today!

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